Terms and Conditions
Terms and Conditions
Date reschedule or full refund if there is a ban on visiting holiday homes or 'lockdown' outside of this our usual cancellation policy still applies. We strongly advise you contact your holiday insurer in the case of cancellation.
Terms and Conditions
The contract is for a short-term holiday rental of the property you have booked made between the client and the owner of the property, binding from such time that booking is made and inclusive of all the following conditions.
We do not rent per person, per room or to separate households. One person (which we will refer to as the ‘client’ or ‘group lead’) agrees that their party will consist of members of their household only. By making a booking the client contracts on behalf of himself/herself and all those in his/her household and represents that he/she has the authority to accept these conditions on behalf of and binding upon all guests in his/her household.
Bookings are accepted on the understanding that the property is taken for holiday purposes only and that, excepting babies, the number of people in each property is limited to that entered on the booking form. Visitors are not permitted at any time.
A deposit of 50 per cent of the cost is payable on booking if the booking is made more than eight weeks before the start of the rental. (If the booking is made less than eight weeks from the start of the rental 100% is due on booking). We cannot guarantee a booking until a deposit is received. On rare occasions, and at their discretion, the owners may arrange a smaller booking deposit, if this is the case, please be advised that the balance of 50 per cent of the total cost is payable at your earliest convenience. In the event of a cancellation, the booking deposit will always be 50 per cent of the total rate. A example of this is: your booking fee is £2000, you pay a 25% deposit (£500) to secure your booking, if you then decide to cancel the booking, the full 50% (£1000) will be due.
The balance shall be payable 8 weeks before the commencement of the rental.
Non-payment of the balance of the rent on or after the due date may be construed as a cancellation of the contract by the client.
Cancellations must be made in writing. Any and all deposits are non returnable. In the event of a cancellation less than 8 weeks before the stay the total cost is payable. In the event of cancellation more than 8 weeks before the stay 50 per cent of the total cost is payable. The client is strongly advised to take out holiday cancellation insurance.
Period of Hire
Property rentals commence at 4.30 pm on the day of arrival and terminate at 10.30am on the day of departure. This includes any and all parking facilities if applicable.
A late checkout fee will be charged for parties that refuse to leave the property by 10.30am. Any parties that do not leave the property until after midday will be charged another night’s rent. Late checkouts can sometimes be negotiated and prearranged prior to arrival.
It is vital for the smooth running of the property that people leave on time.We may have to compensate guests checking in later that day who may have to check in later than planned because of the existing guests’ late check out. The arrival time should be arranged in advance as we operate a meet and greet service.
Right of Entry
Whilst respecting the reasonable privacy of the client, the owner reserves the right to access the property at all times, as necessary, for gardening, maintenance, repairs, inspection, emergencies and anything else the owner deems necessary.
Care of the Property
The client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair, condition, cleanliness and tidiness as at the commencement of the rental period.
Please do not move any furniture. All rubbish must be put in black bin bags (please do not put rubbish in the bin without a bin bag). All glass is to go in the recycling tubs provided. For details on when rubbish is collected please refer to your guest information pack, please put bins out the night before collection. Please use wheelie bins provided as the seagulls will rip rubbish bags open.
No eating or drinking in the hot tub. Please read the Hot Tub Important Safety Instructions BEFORE using the Hot Tub. PLEASE shower before entering the hot tub, especially if you have sand on you!
Water levels should be a couple of inches above the ‘water level’ marker on the inside wall of the hot tub. Please check this before use and use the hose next to the hot tub to fill slightly if required. Comprehensive Hot Tub care instructions will be emailed to the group lead prior to arrival and will be located within the property, you must not enter the Hot Tub without first reading these. If you need any assistance please call Dirk on 07890264387.
Breakages or Damage
The client is required to inform the owner of any damage or breakage in or around the property promptly so that it can be repaired and replaced for the next client.
The client is bound to reimburse the owner for replacement, repair or extra cleaning costs where reasonably demanded by the owner for damage caused by the client.
A security deposit of £500 per group payable prior to arrival and is refunded after the end of your stay less any breakages etc, return of the deposit may take up to 14 days.
Noise & Neighbours
The hliday home is located in a residential area. It is important to respect the neighbours and avoid any unnecessary disturbance to them. Because of this we ask each group to sign a Noise & Disturbance agreement and agree to take responsibility for your family or group in assuring that the following rules are met:
• All noise is kept to a minimum outdoors after 10pm.
• If you are listening to music inside after 10pm, all windows and doors should be shut.
• Any person who is not on the accommodation list is not permitted to enter or stay in the premises.
• There will be no anti-social behaviour whatsoever at the premises, indoors or outdoors at any time.
If any of the rules are broken you will forfeit your behaviour deposit without discretion.
Anti-social behaviour or abuse of any neighbours or those associated with the owners of the property will not be tolerated and may result in loss of deposit and/or immediate eviction from property without refund.
Rules and Procedures
• It is a strictly non-smoking house. There are ash trays outside the front and back of the property where guests can dispose of cigarette butts. When smoking outside please make sure doors are closed.
• Do not stick anything on the walls – especially blu tac
• Guests are required to sign the Noise and Disturbance Agreement prior to arrival. Failure to adhering to these rules may result in the police being called.
• Guests are kindly asked to refrain from using the hot tub after 10pm.
• Guests are kindly requested to refrain from using the back garden after 10pm.
• Guests are required to fill in the Accommodation list prior to arrival. Only the guests listed on the accommodation list are allowed into the property. We should have emailed you a link to enter these details, if not please visit http://goo.gl/forms/rqXNJ4hvZb
• All rubbish should be put in black rubbish bags before being put wheelie bins at the front of the house. The dustmen collect the rubbish every Monday. Glass should be put in the recycling tub provided.
• All nappies and sanitary towels should be bagged and disposed of appropriately. Edge has sanitary bins provided.
• Guests are required to leave the property in the same condition they were given it.
• If there are any problems with the property guests are asked to notify the owner immediately on 07971812567 or 07890264387.
All guests and groups must strip the sheets and duvet covers off their beds and leave by the washing machine before departing, in addition to putting cutlery and crockery in the dishwasher.
Well behaved dogs are permitted subject to prior arrangement with the owner, at a charge of £100 per dog, per stay, and the following conditions:
• Dogs must not be left unattended in the property at any time.
• Dogs are not permitted upstairs or on any furniture.
• The client must clear up after the dog promptly and dispose of bagged waste in an exterior bin, failure to do so will incur an additional cleaning charge.
The client is responsible for any damage howsoever caused by their dog and liable to reimburse the owner for any replacement or repair thereby necessitated.The owner reserves the right to terminate the contract if the behaviour of the client’s dog is considered unacceptable.
Fire / Emergency
If there is a break-in, fire or medical emergency please first call the emergency services on 999.
In the case of fire, please vacate the house immediately, gather on the pavement at the front of the building and call 999. We have smoke detectors in the house, so please bear this in mind if you are cooking!
FIRE ACTION (a copy will be in the property)
ON ARRIVAL & PRIOR TO RETIRING TO BED YOU SHOULD KNOW:
1. THE ESCAPE ROUTE: Out the front door, via the stairs if you are not on the ground floor
2. THE NEAREST FIRE ALARM AND HOW TO USE IT: Please call 07890264387 if you have any queries
3. CLOSE THE DOORS: All doors to and from the stairs or landing to be kept closed
4. ALLOCATE A ‘GROUP LEADER’: The group leader is to be in charge of the head count at the fire assembly point, when they arrive inform the fire brigade of any persons not at the fire assembly point
4. THE FIRE ASSEMBLY POINT: Outside the front of the property on the public pavement
ANY PERSONS DISCOVERING A FIRE
1. SOUND THE ALARM
2. CALL THE FIRE BRIGADE ON 999: (Do not risk your safety to do this, you can call once at the fire assembly point)
ON HEARING THE FIRE ALARM
1. IF YOU ARE ABLE, WAKE ANYONE IN THE SAME ROOM AS YOU
2. LEAVE THE BUILDING VIA THE FRONT DOOR
3. CLOSE ALL DOORS BEHIND YOU
4. REPORT TO THE FIRE ASSEMBLY POINT
(outside the front of the property on the public pavement)
Do not stop to collect personal belongings or get dressed
Do not re-enter the building until you have been told it is safe to do so
The owner is not liable for any loss or damage to any client’s property or any property belonging to a member of the client’s party howsoever caused.
The client or members of his/her party cannot hold the owner liable for any personal injury/death howsoever sustained where the owners and/or their employees have used reasonable skill and care; and/or where caused by the fault of the person(s) affected or any member(s) of their party (including inadequate supervision of children); and/or where caused by the fault of a third party, and/or where caused by an event that could not have been reasonably foreseen or avoided.
We provide all bed linen and towels which are freshly laundered prior to your arrival. Washing facilities are also available at the property. Please strip the beds and leave the bed linen in neat bundles on your day of departure in addition to putting cutlery and crockery in the dishwasher and putting it on. Please do not leave food or dirty pans/ trays in the cookers or BBQ.
Your group will be given three sets of keys. On check out, you are required to leave all sets on the kitchen table and close the front door behind you. Lost keys are charged at £20 per key.
Last updated: Sunday, May 20, 2018 12:00 AM
Some key terms are defined as follows, and throughout this document:
- Quint17 LTD ("Quint17", "www.quint17.co.uk", "we", "us", or "our") is the company that collects and processes Personal Data for the purposes described in this Policy.
- SCRUMPY Ltd ("SCRUMPY") is the company that we use for hosting our website, booking system & CRM (+ other functionality).
- Our Services are detailed in the 'About Quint17 LTD' section.
- Personal Data is any information relating to an identified or identifiable natural person ("Data Subject")
The way in which we store data, process data and run our business is done in a GDPR compliant manner. Upon request we can provide details of data flow, a data inventory, a data breach policy, an employee dismissal log, details on the employee security training we have in place and more. Please follow the instructions in the contact section below to request any information not present in this policy.
In short, we only gather Personal Data we need, we only keep it for as long as is needed, we only use it for what we state below, you can request to correct/edit/remove it, we store it securely, we do not pass it to third parties unless otherwise stated and we aim to be transparent with how we use Personal Data.
About Quint17 LTD
Quint17 LTD is a vacation rental business. We advertise vacation rental properties, take enquiries about these properties, take bookings at properties, take payments towards bookings and provide other booking related services.
Quint17 LTD uses SCRUMPY, an online website management & booking system to produce our website, keep track of bookings, enquiries, payments and more.
Quint17 LTD is committed to the protection of Personal Data, including data that we use for our own purposes, and that we maintain on behalf of any property owners we may work with.
Collection and Use of Personal Data
Quint17 LTD collects information, including Personal Data, for the following purposes:
- Improving our website's content and user experience
- Internal business purposes
- Facilitating and storing the details of online & offline bookings/payments
Your consent to this policy (where requested) is tracked.
This Policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable individual (Data Subject).
The services of Quint17 LTD are not directed to children under 16. If you learn that a child under 16 has provided us with Personal Data without consent, please contact us.
The use of our website by an individual classes them as a 'legitimate interest', visiting the site is enough to identify this, data associated with an individual's visit needs to be processed for efficient site operation. Any data collected will be used in a conservative way to help maintain the individual's rights & freedoms.
Improving our website's content and user experience
In the course of providing the website hosting services, SCRUMPY may receive, access, analyse, process and maintain Personal Data on behalf of us.
We determine the types of Personal Data that will be collected and used within SCRUMPY, how it will be used and disclosed, and how long it will be stored. For any questions relating to how your Personal Data is used by SCRUMPY which are not covered in this policy, please contact SCRUMPY directly via email: email@example.com.
SCRUMPY's Usage Information is collected, including information about how you are accessing and using our site. SCRUMPY directly uses information to understand and improve their services and exposes it to us so that we able to do the same for our business. Usage information may also be used to investigate and prevent security issues, abuse and fraud.
Internal Business Purposes
We may collect personal data from you through our Website (www.quint17.co.uk), social media, over the phone, and other channels for the following purposes:
Responding to your enquiries: When you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your name, address and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and offerings.
Informing you about offerings: We may use your contact information for our own marketing or advertising purposes. We do not sell or rent your Personal Data to third parties. You can opt out of these at any time by following the steps outlined below.
To Understand and Improve our Services and Website Service Usage Information is collected, including information about how you are accessing and using the Service. We use this information to understand and improve our Services, and to investigate and prevent security issues, abuse, fraud.
Facilitating and storing the details of online & offline bookings/payments
We collect Personal Data via our online booking form, over the telephone or via other channels to be able to store a record of who has (attempted to, confirmed, cancelled, etc) booked a property we may be or have been advertising.
Third Party Links
Third Party Tools/Services
We use a number of third party tools & services (sub-processors) that Personal Data may be sent to, including:
- Google Analytics: To help us gain an insight into the performance and usage of our website.
- FullStory: To help improve the user experience of our website by recording a sample of user sessions.
We have different timeframes on various elements of Personal Data that we hold dependent on its purpose. Once we no longer need to retain your Personal Data, we will make sure that it is deleted or anonymised.
We retain Personal Data provided for bookings indefinitely as these records form important financial evidence for tax purposes. We can at request de-personalise booking data, we may not be able to do this if we still need said Personal Data for tax or other legal purposes.
Disclosure of your Personal Data
As a matter of practice, Quint17 LTD does not disclose, trade, rent, sell or otherwise transfer Personal Data, except as set out in this policy.
We may transfer or disclose Personal Data as follows:
Service Provider Arrangements
We may transfer (or otherwise make available) Personal Data to third parties who process it on our behalf for the purposes noted above. These third parties may access, process or store personal data in the course of providing these services, but based on our instructions only.
As of the date hereof, these third party providers include technical operations such as database monitoring, data storage, hosting services and customer support software tools.
Changes to our Business Structure
Quint17 LTD may share or disclose data if we engage in a merger, acquisition, bankruptcy, dissolution, reorganisation, sale of some or all of Quint17 LTD's assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).
Compliance with Laws
Quint17 LTD and the providers we use may share or disclose Personal Data to comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process.
Enforcing Our Rights, Preventing Fraud, and Safety
Quint17 LTD may share or disclose data to protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigation and preventing fraud.
In short, the personal data you provide to us can be provided upon access, we protect it to the best of our ability, we can amend it for you upon request and remove it from our systems upon request.
If you have any complaints, concerns or queries about how we manage Personal Data, please contact us by emailing firstname.lastname@example.org. If you are in the European Union you have the right to complain to your local Data Protection Authority about the collection and use of your Personal Data.
Access and Correction of Personal Data
If we receive a request from an individual to access or update Personal Data we have collected we will endevour to respond to said request.
If you submit Personal Data via our Website or otherwise provide us with your Personal Data, you may request access, updating or correction and removal of your Personal Data by submitting a request to us via our contact form. We may request certain Personal Data for the purposes of verifying your identity.
How We Protect Personal Data
Quint17 LTD takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorised access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.
To learn more about current practices and policies regarding security and confidentiality of Personal Data and other information, please see the Security Practices section; we keep that section updated as these practices evolve over time.
As a business both we and the third parties we trust, follow good security practices to help keep Personal Data secure.
Quint17 LTD uses SCRUMPY, SCRUMPY is hosted on Amazon Web Services. As such, Quint17 LTD inherits the control environment which Amazon maintains. In short web servers and databases run on servers in secure data centers.
SCRUMPY encrypts all customer data input via the website & booking management system both in transit and at rest. Communications between you and SCRUMPY (our website) are encrypted via HTTPS and Transport Layer Security (TLS) industry best-practices.
Access to Personal Data is limited via a user management system controlled within SCRUMPY. We ensure that anyone with access to Personal Data at Quint17 LTD has an awareness of GDPR & good security practices.
In the event of a Personal Data breach we will endevour to notify the relevant legal authorities and inform the effected individuals within 72 hours of identifying said breach. If you believe you have discovered a personal data breach please contact us using the details below immediately.
Please contact us if:
- you wish to access, remove, update, and/or correct inaccuracies in your Personal Data; or
- you otherwise have a question or complaint about the manner in which we or our service providers treat your Personal Data.
Quint17 LTD, 17 Quintrell Road, Newquay, Cornwall, TR7 3DX United Kingdom
Booking Protect are our Refund Protection partner. They are a seperate company to Quint17 and they will only be able to assist customers who have purchased refund protection. 'Booking Protect' is an optional refund protection product, you should carefully consult their Terms and Conditions before purchasing. They will not be able to answer any questions you may have about a booking with us.
If you have taken out Refund Protection on a booking with us you'll be able to find the Terms and Conditions and details on how to claim in your booking confirmation email. Alternatively you can click the button below to make a claim. Claims must be dealt with by Booking Protect directly.Make a Claim
Registered Office: Quint17 LTD, 17 Quintrell Road, Newquay, Cornwall, TR7 3DX United Kingdom